Happy birthday T:Labs!
To meet the demands of a fast moving industry and be at the forefront of innovation to help our clients grow, we are now announcing the birth of T:Labs, an innovation hub that is cross fu...
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Martha – improving candidate experience globally
Martha is not Transcom’s latest employee but a business process automation platform* with a very specific purpose: to improve our candidates’ experience by making the job application proc...
Intercompany automation
In a big international company like Transcom, there is a huge volume of intercompany transactions. These operations have a relevant impact in the accounting, taxes and legal reports in ea...
Transcom's Conversational Analytics solutions
Outstanding customer service is synonymous with the ability to understand and interact with customers. Clever utilization of interaction data is therefore becoming more important than eve...
Transcom’s Live Chat solutions
There has never been a more exciting time to be working with customer experience. We are witnessing the rise of a digital world led by millennials; the most educated, affluent, assertive,...
Fundaments of Virtual Agents
Virtual Agents in Customer Service Transcom recently announced a partnership with Creative Virtual, a company specialized in self-service customer experience management solutions. One of...
Transcom's Robotic Process Automation solutions
Digital transformation is heading the corporate agenda. Hardware and computers are becoming faster and less expensive while software becomes significantly more sophisticated. These factor...
Transcom's Virtual Agent solutions
As a specialist in customer experience, Transcom is constantly looking for new ways to help our clients improve customer satisfaction and increase loyalty. One of the key elements in doin...