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Juan Brun Oct 23rd, 2018 Business & Performance

Transcom Spain wins the 2018 CRC Gold Award for Best Outsourcer in BPO


Transcom has been awarded in one of the most relevant galas in the industry of Customer Relations Centers, the CRC Oro Awards Ceremony.
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Alina Andriatyte Jun 13th, 2018 Business & Performance

Transcom Lithuania receives EN 15838 certification


We are more than proud to announce that Transcom Lithuania (Vilnius and Kaunas sites) has achieved EN 15838 certificate which confirms our commitment to providing quality service to all o...

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Cristina Martinez Apr 5th, 2018 Business & Performance

Transcom Spain obtains ISO 18295 quality certification for Contact Center services


. AENOR grants this specific certification to one of Transcom’s services. Transcom is the first company in Spain to obtain the certificate according to the new international standard ISO...

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Feb 27th, 2018 Business & Performance

Frost & Sullivan recognizes Transcom’s leadership in delivering value to clients


Frost & Sullivan awarded Transcom the 2017 European Contact Center Outsourcing Customer Value Leadership Award after an evaluation of best practices across multiple business performan...

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Gianluca Gemma Jan 8th, 2018 Business & Performance

The challenges of Customer Care in the Travel & Leisure industry


Providing customer assistance is always a delicate task, one that requires tact, empathy and skill in order to offer the right solution and strike up a rapport where necessary. The travel...

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Agnese Cotardo Dec 12th, 2017 Business & Performance

Improving user CX with a Speech Analytics project from Transcom.


In any commercial sector, the customer service phase plays a fundamental role in creating an image of a company in the eyes of the client. But that’s not all! The semantic and linguistic ...

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Vince Oliveros Nov 21st, 2017 Business & Performance

Transcom’s Approach on Business Process Standardization


One key element of a successful organization is to be able to increasingly achieve operational excellence by standardizing core business processes.

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Nov 15th, 2017 Business & Performance

TalkTalk walks the walk with digital customer service strategy


Five years ago, TalkTalk was one of the most complained about telecoms operators in Britain. Today the company has completely turned things by revamping the contact centre operating model...

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Cheryll Aganda Nov 8th, 2017 Business & Performance

Process Analytics and Improvement: a Case Study


At Transcom, our approach in Process Analytics and Improvement involve a series of actions that aim to identify, analyze and improve existing business processes within our partners’ organ...

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Oct 23rd, 2017 Business & Performance

Transcom Netherlands Awarded Recertification to the COPC Standard


Transcom Netherlands has achieved the prestigious COPC certification for the second year in a row. The COPC standard is an internationally applied control model aimed at handling customer...

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