Transcom Lithuania receives EN 15838 certification
We are more than proud to announce that Transcom Lithuania (Vilnius and Kaunas sites) has achieved EN 15838 certificate which confirms our commitment to providing quality service to all o...
Transcom Spain obtains ISO 18295 quality certification for Contact Center services
. AENOR grants this specific certification to one of Transcom’s services. Transcom is the first company in Spain to obtain the certificate according to the new international standard ISO...
Frost & Sullivan recognizes Transcom’s leadership in delivering value to clients
Frost & Sullivan awarded Transcom the 2017 European Contact Center Outsourcing Customer Value Leadership Award after an evaluation of best practices across multiple business performan...
The challenges of Customer Care in the Travel & Leisure industry
Providing customer assistance is always a delicate task, one that requires tact, empathy and skill in order to offer the right solution and strike up a rapport where necessary. The travel...
Improving user CX with a Speech Analytics project from Transcom.
In any commercial sector, the customer service phase plays a fundamental role in creating an image of a company in the eyes of the client. But that’s not all! The semantic and linguistic ...
Transcom’s Approach on Business Process Standardization
One key element of a successful organization is to be able to increasingly achieve operational excellence by standardizing core business processes.
TalkTalk walks the walk with digital customer service strategy
Five years ago, TalkTalk was one of the most complained about telecoms operators in Britain. Today the company has completely turned things by revamping the contact centre operating model...
Process Analytics and Improvement: a Case Study
At Transcom, our approach in Process Analytics and Improvement involve a series of actions that aim to identify, analyze and improve existing business processes within our partners’ organ...
Transcom Netherlands Awarded Recertification to the COPC Standard
Transcom Netherlands has achieved the prestigious COPC certification for the second year in a row. The COPC standard is an internationally applied control model aimed at handling customer...