Last week, I had the pleasure of attending the Swedish-Tunisian Business Forum in Stockholm, organized during President Béji Caïd Essebsi’s three-day State Visit to Sweden. A number of in...

This year Transcom celebrates 20 years in business. Since we opened our first site in Karlskoga, Sweden in 1995, the company has grown from a single-country, single client operation into ...

While change and evolution are part of our DNA as a species, there is no doubt that in recent years we have witnessed a rapid acceleration of the pace at which these changes are happening...

In recent years e-commerce has reported staggering growth worldwide. In June 2014, Ecommerce Europe published its 2014 report on European e-commerce in the Business to Consumer (B2C) mark...

To improve customer experience is the supreme objective for every contact center. But our industry is changing fast. Customer needs are evolving and client requirements are shifting from ...

The human being, like many other animals show daily in nature, has a great commercial potential. Thus, some species of birds evolved to have bright colors to help them find a mate; some p...

On Tuesday, June 24th, I had the pleasure of participating in the” I Transcom Forum –Multichannel: Integration strategies for your client”, organized by Transcom Peru in Lima. Our aim wit...

Some people perceive telemarketing as an annoying sales technique. To them it’s nothing but a non-requested call made from a contact center in order to sell a product in an unexpected mom...

Today, businesses in all sectors continue to invest more and more in their Customer Service. Products and their characteristics (quality, price and distribution channel) are no longer the...

As people who identify ourselves as Customer Experience Experts we have a tendency to evaluate our own experiences as customers with every interaction - from a call to tech support to the...