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Passionate about creating smarter people experiences every day

Agnese Cotardo Dec 12th, 2017 Business & Performance

Improving user CX with a Speech Analytics project from Transcom.


In any commercial sector, the customer service phase plays a fundamental role in creating an image of a company in the eyes of the client. But that’s not all! The semantic and linguistic ...

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Agnese Cotardo Apr 21st, 2017 Innovation

Improved customer experience and reduced cost through speech analytics


Speech analytics is one of the fastest growing tech segments in the contact center market. This is a technology that delivers rapid insight into a range of improvement opportunities, base...

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